Terms of Service

Last Updated: 10/07/2025

1. General

Welcome to yourdreampillow.com. By browsing the site and purchasing products through us, you agree to the terms outlined in this document. Please read these terms carefully before making a purchase. We reserve the right to update or modify these Terms of Service at any time without prior notice.

2. Our Products

We offer orthopedic sleep pillows made of high-density memory foam with a natural bamboo-derived cover. All products undergo strict quality control before shipment.

3. Orders & Payments

  • Orders can be placed through the website only.
  • All prices are listed in USD and include tax where applicable (unless stated otherwise).
  • Payment is accepted via secure credit card, PayPal, or other available methods on the site.
  • A final order confirmation will be sent to your email once payment is approved.

4. Shipping

  • We currently ship to addresses within the United States (based on current shipping policy).
  • Estimated delivery time: 3–5 business days (delays may occur during peak periods).
  • Free shipping on all orders.
  • Customers are responsible for providing an accurate and complete shipping address.

5. Cancellations & Returns

  • Due to the personal nature of the product, returns are not accepted once packaging has been opened, unless the product is defective or there was a shipping error.
  • In case of damage or issues with your order, please contact us within 7 days of delivery.
  • Refunds or replacements will be issued only after inspection and approval by our team.

6. Product Warranty

  • Products are covered for defects upon arrival only.
  • The warranty does not cover damage caused by improper use, incorrect cleaning, or natural wear and tear.
  • Warranty is void if any modifications have been made to the product or its cover by the customer.

7. Privacy & Data Security

  • We are committed to protecting your privacy and will not share your personal information with third parties without consent.
  • The website is secured with SSL encryption.
  • You may read our full Privacy Policy here.

8. Contact

For any questions or concerns, please contact our customer support team:

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